Frequently Asked Questions
Everything you need to know about your CARER experience.
What is the standard shipping time for orders?
We typically process orders within 1-2 business days. Standard shipping takes 3-5 business days domestically and 7-14 days for international deliveries.
How can I return or exchange an item?
We offer a 30-day return policy. Items must be unworn, unwashed, and have original tags attached. You can initiate a return through our online portal.
What payment methods do you accept?
CARER accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options via Klarna and Afterpay.
How do I know which size will fit me best?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Are your materials sustainably sourced?
Quality and ethics are at our core. We prioritize organic cotton, recycled polyester, and ethical manufacturing processes to ensure our fashion is as kind to the planet as it is to you.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 60 minutes of placement by contacting our customer support team.